To deliver a successful FM program, you need:
- A strategy and a plan
- A way to measure performance
- Tools to help you manage
- A trained workforce who understands your program and your organization
Strategic planning
Strategic planning serves as the foundation that will sustain your organization and help it thrive. It begins with a clear understanding of an organization’s vision, mission and values and alignment of facility needs with organizational priorities. We facilitate the facility strategic planning process using a variety of tools to help you improve the way you manage facilities.
- Benchmarking and best practices
- Facility budgeting and funding strategies
- Use of the Balanced Scorecard and other strategy frameworks
- Focus on the customer, key processes, staffing and training, and the positive financial impact of a high-performing FM organization
FM technology
Optimizing the value and utilization of facility management technologies requires careful preparation, attention to detail and proactive data management. FEA can enable you to maximize usage, optimize performance and improve the value of existing FM technologies or assist with a new program.
A critical first step in this process is to understand your requirements. How do you measure efficiency and effectiveness? Our services include technology master planning, process evaluation and improvement, technology audits and industry benchmarking, implementation support and training, legacy system transitioning and technology integration.
Financial Analysis and Data Management
Understanding the financial implications of facilities and how to use performance and financial data is critical to the success of any FM program. Beginning with an analysis of capital and operating expenditures, FEA creates a framework used to benchmark against comparable facilities. We leverage data to build predictive models that define the impact of future expenditures that can be used to create custom recommendations to improve return on investment by minimizing the present value of future capital and operating expenses.
Performance Management
Performance management is a key element for any organization wanting to perform well. Often an outcome from the strategic planning process, putting meaningful metrics and measures in place helps the FM organization identify if the FM team is meeting its objectives, what is and isn’t working, and how to improve. FEA works to optimize FM technologies and other processes to help create an integrated system of metrics, key performance indicators (KPIs) and monitoring programs that allow the facility manager to monitor building performance, workforce effectiveness, and create alignment with the KPIs and organizational drivers.
Our life-cycle approach to facility management enables facilities that are resilient, safe, healthy, productive, and efficient.
