Optimizing the FM Organization
Optimizing the FM organization means strengthening the people, processes, and technologies that drive long-term success. FEA partners with our clients to evaluate performance, align priorities, streamline operations, and build resilience. Leveraging proven frameworks such as the Capability Maturity Model, the Malcolm Baldrige Excellence Framework, and ISO management system standards, we help organizations evaluate where they are today, define where they want to go, and build a roadmap to get there.
Organizational Assessments
We take a structured, evidence-based approach to evaluate the performance of facility organizations and deliver clear, actionable recommendations for improvement. By partnering with facilities, maintenance, operations, and public works departments, we examine core functions – including operations, maintenance practices, organizational structure, and technology utilization – to identify strengths, close gaps, and position the organization for long-term success.
Our Organizational Assessment services include:
- Facility Organizational Analysis – Examine organizational structure, functional effectiveness, and service delivery models to assess performance and ensure alignment with strategic objectives.
- Process Assessment – Review operations, maintenance, custodial, and grounds processes for efficiency and organizational alignment.
- Technology Evaluation – Evaluate supporting technology systems, such as IWMS and CMMS to enhance performance and optimize service delivery.
- Level of Service Assessment – Evaluate facility performance expectations, to align operational standards and service levels with strategic goals and available resources.
- Facility Staffing Analysis – Conduct a comprehensive review of capacity, skills, and alignment with operational priorities.
- Benchmarking – Compare processes and practices against industry best practices.
Strategic Planning
We partner with organizations to translate vision into measurable results by aligning mission, values, and strategic priorities with organizational needs. Our approach begins with a clear understanding of your vision and goals, ensuring organizational priorities drive long-term success. With expertise in ISO management system standards, we help integrate internationally recognized best practices, including ISO 55001 Asset Management, ISO 41001 Facility Management, and ISO 22301 Business Continuity.
Our Strategic Planning services include:
- Facility Strategic Planning – Develop a data-driven framework that defines facility mission, vision, and objectives; identifies capital and workforce needs; and prioritizes projects and investments.
- Benchmarking and Best Practices – Compare performance against industry leaders to identify opportunities for improvement and innovation.
- Budgeting and Funding Strategies – Develop financial approaches that balance current needs with long-term organizational goals.
- Strategic Frameworks – Apply the balanced scorecard and other proven methodologies while addressing the key factors that sustain high performance, including customers, processes, staffing, training, technology, and financial impact.
Resilience Planning
Resilience planning is the foundation for ensuring your organization can anticipate, adapt to, and recover from disruptions – protecting people, assets, and mission-critical operations. Backed by our ISO 22301 certification, FEA brings proven expertise and a commitment to maintaining continuity of operations in the face of any disruption. Our approach strengthens both business and property resilience to ensure long-term stability and performance.
Our Resilience Planning services include:
- Continuity of Operations Planning – Identify essential functions, critical resources, and strategies to maintain operations.
- Property Resilience Assessments – Evaluate facility vulnerabilities and adaptive capacity using the ASTM resilience framework.
- Emergency Preparedness and Response Planning – Develop emergency plans, training programs, tabletop exercises, and drills.
- Physical Security Planning – Protect facilities and personnel through physical security assessments and mitigation strategies.
