IFMA FMCC (FM Consultants Council) Podcast – “Benchmarking: It’s Much More Than Just a Bunch of Numbers!”
Recorded on Thursday, May 28th, 2015
Panel: Teena Shouse, CFM, IFMA Fellow, VP, Facility Engineering Associates
David Reynolds, CFM,FMP, Jackson Mississippi, USA (HOST/Interviewer) Chris Payne, CSS Consultancy & FMCC STAG Member as Social Media Coordinator
Teena Shouse, joined Chris Payne and David Reynolds to discuss benchmarking. The value that benchmarking can deliver to FM in evaluating progress and results depends on accuracy and clear understanding of data. Teena argues for measurements that are few in number, key to performance, and especially useful in the context of a Balanced Scorecard. A Balanced Scorecard can keep objectives and goals clear and well aligned among all groups with a stake. Can FM work management, facility information, and other technologies, which are becoming progressively more integrated in BIM (Building Information Modeling), “big data”, and analytics, serve in forming and utilizing benchmarks? In a podcast of just a few minutes, Teena surrounds the subject.
Overview: As our world quickly emerges as large, urban environments, facility management professionals are challenged with integrating their buildings and workplaces into the urban fabric of Smart City initiatives. The stewardship of the digital DNA of your facilities through data-centric tools like CAD, BIM and IWMS is no longer valued just for the individual Smart Building project. The extended value is in the interconnection and interoperability of this data in the context of Smart Campuses, Smart Neighborhoods and Smart Cities, all powered by gaming technologies. Join us for a discussion that will define Smart Cities, identify Smart Buildings and provide you with best practices, lessons learned and a framework strategy for your organization.
Learning Objectives: 1. Construct a solution framework to address the holistic opportunities of an interconnected world as a best practice for your organization. 2. Identify emerging technologies, standards and processes for your organization. 3. Understand the effects of culture and technology on your work processes and workplace. 4. Implement tools and services that provide practical, measured success.
Teena has more than 27 years of facility management experience. Her primary expertise includes Project Management, Business Process Improvement, Sustainability in Facility Management, staff development, outsourced contract governance, capital planning and budgeting, and operations & maintenance. Before joining Facility Engineering Associates, she was Vice President of Strategic Partnerships with ARAMARK, where she oversaw collaborative strategies. Prior to ARAMARK, Teena was the GM of Employee Services at Sprint for 18 years. She was part of the design and construction team that researched, planned and built the 4.2 million SF campus in Overland Park, KS. As GM, she was involved in all aspects of campus operations from day-to-day operations to retail services. She creates and teaches Facility Management and Sustainability courses for IFMA and FEA, and is a guest speaker at numerous North American and International conferences and universities. From 2005-2007, she served as the Chair of the IFMA Board of Directors. She is the immediate Past Chair of the Global FM Board of Directors, a global federation of FM organizations based in Brussels, Belgium.