Paul Timm encourages organizations to place instructional signage, such as the USPS poster pictured here, in their mailrooms to help provide employees with instructions on what to do should they … Continue Reading about Mitigating Mistakes: Don’t Overlook the Mailroom

Paul Timm discusses why organizations need to invest time and resources into properly training employees on how to leverage their phone system in an emergency situation in his column on Mitigating … Continue Reading about Mitigating Mistakes: Hold the Phone