Boise, Idaho is the capital and most populous city in the State of Idaho. It is a growing City that is committed to fostering a community that welcomes all, protects open space and clean water, and offers opportunity for everyone.
As part of a broader effort to utilize public funds more effectively, the City turned to FEA to undertake a robust examination of all facility programs in the organization with the goal of finding opportunities to save money and conduct work more efficiently.
“Chris and John worked very hard to deliver the information and materials we requested as part of the scope. They were communicative, responsive, and enjoyable to work with.”
Chloe Ross Ronan, Strategic Initiative Program Manager
The City employs teams in several departments (Libraries, Parks and Recreation, Public Works, and Planning and Development) who are responsible for maintenance. FEA performed an assessment of the facility management organization and identified areas to increase efficiencies and reduce costs. The evaluation included an assessment of the organizational structure, current operational effectiveness, technology capabilities, and opportunities in specific business areas. First, we established a baseline of performance (building portfolio, staff, organizational structure, support technology), then we sought to understand how they were used (operations and maintenance processes, budget, and finance), and finally, we developed a more strategic approach to facility management by defining the performance measurement and management process that aligned with the City’s goals and strategy.
Ultimately, we were able to help the City optimize staffing levels, increase efficiencies, and reduce overall operating costs for the facility maintenance function.
