Mitigating Mistakes: Hold the Phone

Paul Timm discusses why organizations need to invest time and resources into properly training employees on how to leverage their phone system in an emergency situation in his column on Mitigating Mistakes for the October 2020 edition of SecurityInfoWatch.

The value of your telephone system is determined by the individuals who utilize it. Make them aware of emergency communication features. Ensure they are prepared to utilize those emergency features.

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