Read Facility Maintenance Decisions interview by Dave Lubach, Associate Editor with Teena Shouse regarding ways to improve worker productivity for maintenance and engineering departments at commercial and institutional facilities.
Part 1: Improving Productivity: Measure What Matters
Part 2: Impact of KPIs on Measuring Productivity
Part 3: Steps to Executing Increased Productivity Plan
Teena answers the questions:
1) What pieces of technology commonly used in maintenance and engineering departments do managers need to start the process of improving technician productivity?
2) What are the most common methods managers use to measure the productivity of technicians?
3) Please describe the process of how managers create a KPI, and how are they used by managers?
4) Do you recommend a particular measurement method?
5) What steps can managers take to effectively gather and analyze data on technician activity in order to improve their productivity?
6) What steps can managers take to turn their findings into tangible steps aimed at improving productivity?
Teena Shouse is Vice President of Corporate Services at FEA. She has over 26 years of experience in service related fields, predominately in Facility Management. Her primary expertise includes; project management, business process improvement, sustainability in FM, staff development, outsourced contract governance, capital planning and budgeting, and operations and maintenance. Teena creates and teaches Facility Management and Sustainability courses for IFMA and FEA and is a guest speaker at numerous North America and International conferences and universities. From 2005-2007, she served as the Chairman of the IFMA Board of Directors. From October 2010 to January 2013 she held the position of Chair of the Global FM Board of Directors, a global federation of FM organizations based in Brussels, Belgium. This has enabled her to influence the facility management profession on a global basis. Specifically, her work with FEA enables the organization to deliver creative business solutions within FM advanced services, assist clients in resolving their FM challenges, and continuous advancement of its programs and personnel.