Leadership in FM includes learning from others. IFMA’s World Work Place, held in New Orleans this year, was a great place to do that. Teena Shouse delivered a seminar on Thursday, September 18 at 9:30 AM called “Benchmarking, It’s more than just a bunch of numbers”. If you missed the presentation, click here. You can also contact Teena.Shouse@feapc.com
View the WWP schedule: http://events.ifma.org/worldworkplace/conference_schedule.cfm
Learning objectives/Outcomes
| 1. | Evaluate how your FM organization currently uses data; learn how it can be better used to support decision making. |
| 2. | Gain an awareness of questions to ask when determining what data is needed to choose support services or products utilizing readily available benchmarking resources. |
| 3. | Learn how to select the KPIs that make sense for your organization and how they tie into your Balanced Scorecard. |
| 4. | Gain a better understanding of how to communicate value to a broad audience. |
All FM professionals need assistance when it comes to telling their story, selling their budgets and conveying the true value they bring to the organization. Becoming a high-performance facility management organization requires consistent, accurate data; but what should you be gathering? How do you gather it and what should you do with it when you get it? Why is data needed? What decisions do you need to make? What data do you need to make those important operational decisions? What data is already available? Do you know the proper level of data needed and why? Can software (CMMS/IWMS) assist you in answering these questions? What benchmarking resources are readily available? What KPIs are most important to capture, leading you to better data-driven decision making? How can you translate all of this data to your Balanced Scorecard? This session will answer these important operational questions. Bring your own questions about benchmarking and the importance of data-driven decision making.
Teena Shouse is vice president of corporate services at FEA. She has more than 26 years of experience in service-related fields, predominately in FM. Her primary expertise includes: project management, business process improvement, sustainable FM, staff development, outsourced contract governance, and operations and maintenance. Teena creates and teaches FM and sustainability courses for IFMA and FEA, and is a guest speaker at numerous North America and international conferences and universities. From 2005-2007, she served as the chair of IFMA’s board of directors. From 2010 to 2013, she held the position of chair of the Global FM board of directors, a global federation of FM organizations based in Brussels, Belgium. This has enabled her to influence the facility management profession on a global basis. Her work with FEA enables the organization to deliver creative business solutions within FM advanced services and assist FMs in resolving their FM challenges. Teena also co-authored: “High Performance As A Goal: Achieving Excellence in Facilities Management”with Jim Whittaker. The book can be purchased here.
